frequently asked questions

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Account Access

From our homepage, agile-pf.com, click on “Log In” in the upper right corner. Once the online account creation process is complete, you will have access to your account online.

If your account is suspended and/or you need your password reset, please contact our Customer Service Team at (862) 419-4720 or email accountservices@agile-pf.com.

Payments

For your convenience, we’ve highlighted those options below:

  • ACH or Credit/Debit Card (*)
  • Recurring payments available
  • Pay-by-Phone Auto Attendant (IVR)
  • Pay-by-Phone with a live Customer Service Representative ($10 Fee)
  • Pay-by-Mail

*Credit/Debit Card transactions will be charged a 3.25% processing fee

You can set up recurring payments when you log in to your account at agile-pf.com. Otherwise, please complete the attached form and email to accountservices@agile-pf.com

To make a payment utilizing our IVR system, please contact us at (862)419.4720. You will need your loan number and zip code to process your payment.

We charge a $10 processing fee when you make a payment over the phone with an Agile representative. If you’d like to pay this way, please call our Customer Service Team at (862)419.4720.

For regular mail, please send your payment with your coupon or statement remittance to our P.O. Box. Please see your coupon stub/billing statement for corresponding P.O. Box mailing address.

For overnight payments, please send to Agile Premium Finance, 475 Half Day Road, Suite 550, Lincolnshire, IL 60069.

Payments received in the mail are posted the same day they are received. All online or pay-by-phone payments are posted immediately to your account, including holidays and weekends.

If your payment was rejected for NSF, you can replace your payment via Automated Clearing House (ACH), wire transfer, money order, or cashier’s check. You can also make an online credit/debit card payment at agile-pf.com. For additional information, please contact our Customer Service Team at 877.359.7767 or email accountservices@agile-pf.com.

Online or pay-by-phone payments made via ACH may take up to three business days to post to your bank account.

Prior to any account cancelling, you will be sent a Notice of Intent to Cancel notifying you of the scheduled cancellation date of your policy(ies) that will apply should you fail to make your payment by the date on the Notice.

No, there are no prepayment penalties for paying off your loan early.

Currently, a new form will need to be completed for your new loan or you can set this up when you log into your account online at agile-pf.com.

Billing Notices

You will receive a coupon book or billing statement electronically, or by mail, once your account is activated.

If you have an email address on file, all billing notices will be sent electronically. If you are receiving your notices by mail or would like to modify your current method, please contact our Customer Service Team at (862) 419-4720 or email accountservices@agile-pf.com.

Coverages

Agile Premium Finance does not provide Certificates of Insurance. Please contact your Agent or Insurance Company to receive a Certificate of Insurance.

We cannot confirm your coverage. You will need to speak with your Insurance Agent or Insurance Company to verify your coverage(s).

A request for reinstatement will be sent to all parties once your account is brought current. Unless your payment was received with certified funds, the request for reinstatement will be sent seven days from the date we received your payment.

We cannot confirm whether, or not, your Insurance Company will reinstate your policy. Please contact your Insurance Agent or Insurance Company.

Contacts

Our customer service representatives are available Monday through Friday, 8:30 AM to 5:00 PM CST at (862) 419-4720 or email accountservices@agile-pf.com.